BAD SERVICE

HI THERE, I'M VERY DISAPPOINTED AND VERY ANGRY. I WENT TO ONE OF YOUR SHOPS IN SOUTHGATE MALL. I LAY BUYED MY 3 BOYS CLOTHES WHICH AMOUNTED TO R2600 ON THE 13TH THEN ON THE 19TH I WENT TO GO PAY THEM OFF AND COLLECT. ITS BEEN 4 YEARS NOW SINCE I'VE DONE THIS TO AVOID THE DECEMBER RUSH AND TO JUST HAVE THE PEACE OF MIND FROM LATE SHOPPING BUT ON FRIDAY WHEN I WENT TO COLLECT THEY TOLD ME THEY COULDN'T FIND MY CLOTHES AFTER I HAD PAID . I PAID AT 16.20 PM AND AN HOUR LATER WHEN I ASKED THE GUY WHO WAS COLLECTING THE LAY BUY PARCELS WHAT WAS GOING ON SINCE I WAITED FOR AN HOUR HE ONLY TOLD ME THEN THAT THEY DO'NT KNOW WHERE MY ITEMS ARE, I WAITED FOR ANOTHER HOUR UNTIL I FLIPPED AND MADE NOISE ABOUT MY ITEMS THAT THEY STARTED PAYING ATTENTION TO ME. IM A LOYAL ACKERMAN'S CUSTOMER AND FEEL I DESERVED TO BE TREATED LIKE A CUSTOMER NOT TO BE IGNORED LIKE IM SOME PEST.R2600 IS A LOT OF MONEY MAYBE NOT FOR YOUR SHOP BUT CIVILITY COST NOTHING. I WAITED THERE LIKE A RAG DOLL , NO ONE BOTHERED TO AT LEAST UPDATE ME FOR TWO HOURS. IM VERY ANGRY, I MEAN WHAT IF I WENT THERE A DAY BEFORE XMAS THEN WHAT, HOW DO U EXPLAIN TO MY 3 BOYS THAT THE SHOP CANT FIND YOUR CLOTHES THAT YOU'VE CHOSEN NOT TO