Bad service

Hello Peter. I had a very bad experience at Ackerman's today. I went to return something and had to stand in a line for 30 minutes and when I finally got to the till the cashier was chatting to her colleagues and finally when she attended me. I told her I wanted to return item that I had bought and she wanted the card that I had bought the item with and I told her it was cash, I paid with the bank card. She still wanted it. Later she called the manager and she went away when the manager decided to come she was not there. So he disappeared and she came back and we waited for him again and they kept calling but he was standing by the door. He refused to come I eventually walk away because I realised that they were playing a game with us and our time. I was not the only one wait for him that is why I decided to go.