Bad Service

I went to collect my Lay-by at Ackermans Rangburg Sqaure. I was assisted by Charity Ndlovu who made me wait for an hour before i could get my Lay-by, i asked her several times if someone is looking for it and she said yes someone is looking for it ,other cashiers saw that i have been waiting for a while and they also asked Charity what is going on because i have been waiting for a while without assistance only to find out she didn't request for my lay-by (nobody was checking it ). i was so dissapointed and irritated at the service i received, i even exceeded my lunch time because of a cashier that was ******** and unprofessional.