KM
Khaya M
1 reviews | Active since Jul 2011
17 Jan 2019, 13:52
Bad service
I have a complain with arkermans Jubilee mall. I purchase my phone Nokia 3 and few weeks after the purchase I returned to the shop to report that my phone is not working well n I was returned without any help. December I went back and they took the phone to repairs. The phone came back not fixed as I'm required to pay extra fee. I need arkermans and vodacom to this issue as my phone is still under warranty
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Replies (2)
Ackermans's replyOfficial
17 Jan 2019, 14:51Good day Khaya,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's reply17 Jan 2019, 14:51
Official
Good day Khaya,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
23 Jan 2019, 15:49Good day Khaya,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's reply23 Jan 2019, 15:49
Official
Good day Khaya,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
Best regards,