Bad Service

I Derrick Govenden went to Ackermans Boulders Midrand Store to buy a phone on Tuesday the 24th July 2018, the phone had many multiple problems with it, so I took it back on wednesday 25th of July 2018 and I spoke to the supervisor her name is Rachell and she then called Sipho the Manager who gave such a hard time, he refused to give me back my cash and he treated me like a fool and he didnt want to assist me in a proper manner. He even said the customer care is not to help solve my problem and the lady who sold me the phone by the name of Lwazi, she didnt even explain to me the Ts &Cs of the sale of the phone. I had to call the customer care several times, I even spoke to over 50 people. I lost income due to the fact that Sipho made sure that I stayed in the store from 1300hrs to 1800hrs. He then embarrassed me in front of customers and the workers at Ackermans before he gave me my cash refund. I feel humiliated and embarrassed such as not to go to the store to buy anything due to the fact of Sipho behavior towards me. I therefore, would like to take for the actions against Sipho the manager. Your Kind Regards,

Derrick , ********** 014