Bad Service

App**** for in Ackermans account, after receiving a card from Ackermans in post. I did an online application and send all the required documents(ID and 3months bank statements). After 2 days I had received no feed back and phoned, they promised to phone me back the very same day. Two days passed and I still received no feedback. I phoned again and they promised again to contact me back the same day. Eventually after another 2 days passed, they phoned me. Rudely. I was asked to confirm my details, and told that they need my 3 play slips as well. I told the lady that I was very frustrated that they took a week to phone me and only now on a Friday afternoon ask me to sent them payslips. I said if that is the case she should cancel the application. She rudely hang up on me and I immediately received a sms saying my application had been declined. Very poor service!!! I have multipal accounts (Truworths, Mr Price , Woolworths , RCS , Makro and Sheetstreet) in which all applications was processed in the very same day, or contacted and communicated with regularly. If any documents was required it was sent the very day of application. So from me to Ackermans I wish to say good luck as I nor any member of my family will ever support your company or any sister company. I have instead phoned RCS in which an immediate increase was loaded to my card to support other companies under their network. Advice to tenacity to find out where the good people of RCS is getting trained so they can have their employees get trained there.