CK
Charmaine K
1 reviews | Active since Oct 2010
08 Apr 2018, 19:00
Bad Service
I have now bought 3 sim cards from Ackermans Primrose and every single time they do not Rica the sim cards. Why do they then ask for proof of residence and i.d if they do not Rica the sim card. I needed a new sim card urgently and now I cannot use it because the sim card is not Rica'd. It costs me time and money to go back to the store every time to go and Rica a sim card that should have been Rica'd in the first place.
Helpful (0)
Replies (5)0
Replies (5)
Ackermans's replyOfficial
09 Apr 2018, 09:20Good day Charmaine,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply09 Apr 2018, 09:20
Official
Good day Charmaine,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
CK
Charmaine K's updateReviewer Update
09 Apr 2018, 10:59***
CK
Charmaine K's update09 Apr 2018, 10:59
Reviewer Update
***
Ackermans's replyOfficial
09 Apr 2018, 11:55Good day Charmaine,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply09 Apr 2018, 11:55
Official
Good day Charmaine,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
17 Apr 2018, 10:44Good day Charmaine,
To date we have not received any response from you.
In order for us to assist you with your complaint, we await your response.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply17 Apr 2018, 10:44
Official
Good day Charmaine,
To date we have not received any response from you.
In order for us to assist you with your complaint, we await your response.
Kind regards,
Ackermans Customer Service
Best regards,
CK
Charmaine K's updateReviewer Update
17 Apr 2018, 16:12I spoke to a guy and the problem was sorted according to me.
CK
Charmaine K's update17 Apr 2018, 16:12
Reviewer Update
I spoke to a guy and the problem was sorted according to me.