SK
Sibongile K

1 reviews | Active since Jun 2016

18 Jan 2018, 16:15

Bad service

I went to Ackermans wonderpark to laybye shoes for my daughter. The cashier who helped me was very towards me. She said if the shoes get lost in store thats my problem then went on complaining ssking me why would I laybye something so cheap. She then walked away from the till screaming and shouting at me. I asked for manager, when he came he I told him what happened he just assigned me a different cashier. No one apologized to me. The cashier was very rude to me and did even apologize. She made me feel small by asking me why would I laybye something for less than r200. Her screaming n shouting at me disturbed me. No one apologized

0
Replies (3)
Ackermans
Ackermans's reply19 Jan 2018, 08:12
Official

Good day Sibongile,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply23 Jan 2018, 11:56
Official

Good day Sibongile,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply25 Jan 2018, 11:09
Official

Good day Sibongile,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Best regards,