Bad service

On the 13/01/2018 i experienced the worst service ever from 2 ackermans staff members at Gillwell mall east london. I received an sms requesting that i go and activate my card. The service i received was apalling as nobody was willing to assist me after queuing for 20minutes. I was sent from pillar to post. A girl by the name of Cindy or Pindy- who was assisting the customers bare foot was cheaky, rude and very unpleasant. The whole experience was traumatic. We argued about her not wanting to assist me and after standing for awhile waiting for her to assist me at her counter, i eventually gave up and requested that she gives me her name. She then told me to 'go and ask around the shop what her name is' as she was not wearing a name badge and refused to give me her name. I then asked around and was told her name is Cindy or Pindy. I am very dissappointed and indisbelief by the services i received at ackermans on saturday. Your staff have no idea of the importance of customer service. They need training.