HM
Harriet M
1 reviews | Active since Dec 2017
30 Dec 2017, 09:50
Bad service
I am so angry and truly disappointed with the kind of service i have bn receiving from ackermans, i returned a cell phone on the 24 october 2017 which was fairly new because it was not charging anymore and it was booked in for repairs, its bn 2 full months now and i have been taken frm pillar to post by head office , the vendor(SMD) thats fixing the device . first i was told they lost the phone then a replacement would be sent within a day , so far no joy.
I am a new client of ackermans and so far their treatment has left a bitter taste in my mouth.i just hope to finish the outstanding balance on my account and close it, i just cant deal with a company that does not value its clientele.
Helpful (0)
Replies (5)0
Replies (5)
Ackermans's replyOfficial
02 Jan 2018, 08:44Good day Harriet,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply02 Jan 2018, 08:44
Official
Good day Harriet,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
05 Jan 2018, 11:59Good day Harriet,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply05 Jan 2018, 11:59
Official
Good day Harriet,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
HM
Harriet M's updateReviewer Update
05 Jan 2018, 12:09Good day
Being assisted means having the problem resolved in my case getting the device back not getting an email or a phone call. So NO i have not been assisted.
Thank you.
HM
Harriet M's update05 Jan 2018, 12:09
Reviewer Update
Good day
Being assisted means having the problem resolved in my case getting the device back not getting an email or a phone call. So NO i have not been assisted.
Thank you.
Ackermans's replyOfficial
08 Jan 2018, 11:11Good day Harriet,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply08 Jan 2018, 11:11
Official
Good day Harriet,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
11 Jan 2018, 11:06Good day Harriet,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply11 Jan 2018, 11:06
Official
Good day Harriet,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,