Bad service

I bought clothes at ackermans in montana and 5 days later i went to exchange them at ackermans in wonderpark mall. i stood on a que for half an hour and finally when i got to the till i thought ohk finally i will be able to get assistance. But what i got there was enough to drive any creature wild. The lady by the name of Abigail seemed to not knowing her job at all. I stood there for 45 minutes while tryin to get the price of 1 of my items even after i went to check for myself the price and they did not have the item. She kept on dragging her feet and calling some guy for authorization and asking one some of her coleags to call someone who happened to be on lunch to come and check the price of my item on his/her system. Eventualy i decided to leave because i had to go to work. i was in that store from 11:30 till 12:45 and still did not get the service. Abigail your service is poor.Ackermans wonderpark,your service is very bad. I am so dissapointed. I never thought that changing items could be such a hard work