1 reviews | Active since Jun 2015
Bad Service
To whom it may concern: <br> <br> Yesterday the 11th of June I went to Ackermans at Kolonade Shopping Center and I and 7 other customers received the worst customer service. it was around 17:30 and there was a long queue at the till points. To my surprise there was no one at the tills to help us only the store manager who just looked at us and never bothered to call her staff to come assist us. Some of the customers who were there with me asked her why we are not being assisted as we waited for 10 minutes with no one coming to help us. <br> <br> One of the staff called out that cashiers must report to the till points when they did come they were all giving us attitude and stood there to chat in front of us before actually helping us. I was so shocked because I have always known Ackermans for their excellent Service but yesterday I was disappointed.
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
