1 reviews | Active since Mar 2017
bad service
<p>took in a phone on the 12 february 2017 to ackermans newtown jhb power botton wasn't working i was told it would take 21 working days for it to be fixed .i still have not recieved the phone and when we called the store yesterday was told by Thabo some sob story about the workshop moving to wherever he doesn't even know himself as a store mananger .if there is a problem with the people that fix the phones why was i not informed not having to have a phone for so long ,this is such an inconvinience really ****ed off !!!</p> <p> </p>
Good day Itumeleng,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Good day Itumeleng,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Good day Itumeleng,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Good day Itumeleng,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
i got 'ANOTHER ' new phone just after a month had problems with the battery took in for repairs again .got to the store Mageba assisted me then i asked him if i can't get a refund since this was the second phone i've brouhgt in for repairs and he said no he cant it must be taken for repairs ,that was on the 2/05/2017 , then on the 05/06/2017 went to the store was assisted by Selby he said the repair shop was closed he will call me back tomorrow ,meaning on tuesday today is the 09/06 iam still awaiting for his call .the customer service in this shop really needs to improve this is the second time this happens and iam getting the same treatment from the same store. why must all their phones be repaired in such a short space of time as i've seen people bringing back phones ???
i got 'ANOTHER ' new phone just after a month had problems with the battery took in for repairs again .got to the store Mageba assisted me then i asked him if i can't get a refund since this was the second phone i've brouhgt in for repairs and he said no he cant it must be taken for repairs ,that was on the 2/05/2017 , then on the 05/06/2017 went to the store was assisted by Selby he said the repair shop was closed he will call me back tomorrow ,meaning on tuesday today is the 09/06 iam still awaiting for his call .the customer service in this shop really needs to improve this is the second time this happens and iam getting the same treatment from the same store. why must all their phones be repaired in such a short space of time as i've seen people bringing back phones ???