Bad service

<p>Last week I send a sms to open an account with Ackermans, all went well, they phoned me gave all my details & wanted to activate a secondary card for my children in Cape Town as I am 1100km away from them. I was told I have to activate my card first before my sister could get the other card. I did so by driving 100km as that's the closest branch to where I stay. On enquiring about the activation of my card, I was told that I have to buy something first before my card could be activated. I did so as required. My card was activated & I received a sms to say that my sister can go to any Ackermans store with her id & ref nr to activate her card. Today she went & she was told that I have to be with her in the shop in order for her to get her card. How the hell can I be with her if I'm 1100km away from her