RB
Refilwe B

1 reviews | Active since Jul 2016

14 Dec 2016, 13:37

Bad service

<p>Got to Ackerman's Germiston tried to cancel a laybye. Was given a run around only because I didn't have the debit card I used to pay for the deposit. The store manager was just arrogant instead of explaining the process to me. What kind of service are they giving?</p> <p>I wouldn't recommend that store to anyone after such a service</p>

0
Replies (2)
Ackermans
Ackermans's reply14 Dec 2016, 14:06
Official

Good day Refilwe,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply21 Dec 2016, 16:15
Official

Good day Refilwe,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service