1 reviews | Active since Oct 2016

31 Oct 2016, 11:02

BAD SERVICE

<p>On the 30th of October I visited Ackermans Southgate with my mother as she needed to take out her laybye. She was assisted by a VERY RUDE lady by the name of Anna Masilo whom I found discussing my mother with another customer telling her that my 60 year old mother has an attitude. I confronted her about it telling her that was my mother she is talking about and she proceeded to say she wasn't talking to me. I asked her why is she busy discussing my mother with another customer while the que is out the door? When we called the store manager, she asked her to apologise for her behavior, she just said "sorry ke!" I am very gutted by the rude behavior and lack of respect that cashier showed to us. I have never been so disrespected like that in any store!!!!!</p>

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Replies (2)
Ackermans
Ackermans's reply31 Oct 2016, 11:15
Official

Good day Thembeka,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply01 Nov 2016, 10:01
Official

Good day Thembeka,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service