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Annique 0001 Maila0001

1 reviews | Active since Oct 2016

13 Oct 2016, 18:40

Bad service

<p>At 16h20 Ackermans store was closed. Waited by the door for someone to open as their closing time is 17h00 weekdays. When the gentleman was done they opened the door for him to go out and shut the door on my face and i asked sorry are u closed then Linda said yes and closed and i had to ask agin but what time so u close she said they have problems with the till which i think is a lie. She continued to shut the door. This kind of service is really unacceptable. I waited for assistance but no one bothered or cared to help me.</p>

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Replies (2)
Ackermans
Ackermans's reply14 Oct 2016, 08:15
Official

Good day Annique,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply18 Oct 2016, 16:36
Official

Good day Annique,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service