BAD SERVICE

<p>I received an email from A.Rewards with a cash back of R56,98 which expires on the 30/09/2019. On the 30/09/2016 I then went to KeyWest and tried to use the voucher. Upon my arrival the teller requested to call the customer care because I didn't receive an sms. He then called me over the phone to speak to the lady from customer care who verified my details and updated my cell number and said an sms will then follow shortly, the only sms I received was for my cell update. I waited for almost 30 minutes waiting for the sms, the teller then made another call and I was again called for my account verification and spoke to Aboneep who said on their side its showing a zero balance for the voucher, he then gave me a reference number 418426 and told me that the matter will take approximately 3 days to be resolved. I was so furious because I had waisted almost an hour for a voucher which I had proof of an e-mail for and at the end of the day did not even get it. What's even more frustrating is that it was month end and the store was extremely busy as I was waiting on the till going back and forth while customers were starring at me. I am extremely dissapointed with the kind of service I received.</p>