Bad Service

<p>I bought a steppa 2 at Ackermans Lambton on May 2016 on the 18/06/2016 I gave the steppa in because it is faulty Ackermans did not want to refund me they send the phone to MTN on the 27/06/2016 I have been phoning and spoke to Elenor and Andrew at MTN and was told they are going to replace the phone but do not have stock although I said I do not want a steppa they I need another phone of the same value they say I must wait please tell me long how must I wait my money was good enough when I bought the phone but no that it is broken I must wait for a replacement and it is nearly a month that I am without a phone and I have small kids in the school so i need the phone or my money back Ackermans keep on refering to mtn. I think Ackermans must give me a replacement phone till they get the phone from MTN back because I do not what the steppa back</p>