MM
Maureen M

1 reviews | Active since May 2016

26 May 2016, 16:29

Bad service

<p>I purchased shoes for my niece at the Ackerman's store in November.But in the second week of January shoes were so badly damaged.I took them to the Ackerman's store at Protea garden's.But they refused to exchanged the shoes for me and I still had my till slip.The store manager by the name of Goodness refused to exchange the shoes,I left them in the store till this day I haven't heard any feedback.</p>

0
Replies (3)
Ackermans
Ackermans's reply27 May 2016, 07:04
Official

Good day Maureen,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with your contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply31 May 2016, 06:32
Official

Good day Maureen,

We are trying to contact you without success. Please provide us an alternative contact number in order to assist you further.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply03 Jun 2016, 06:21
Official

Good day Maureen,

To date we have not received any response from you.

In order for us to assist you with your complaint, we await your response.

Kind regards,

Ackermans Customer Service