1 reviews | Active since May 2016

06 May 2016, 13:05

Bad service

i did a lay-by few months back at sammy marks square in pretoria. i went there yesterday to pay off and get my i items only to find out that they lost my items... how? i really do not know and i am so disappointed. they told me they will give me a call today... i am still waiting.

0
Replies (2)
Ackermans
Ackermans's reply09 May 2016, 06:14
Official

 

Good day Mthombeni,

We sincerely apologise for the service failure you have experienced.

We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with your contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply12 May 2016, 07:39
Official

Good day Mthombeni,

To date we have not received any response from you.

In order for us to assist you with your complaint, we await your response.

Kind regards,

Ackermans Customer Service