bad service

<p> </p> <p>im still waiting to be contacted by ackermans till today theres no call,im realy disgusted by there service, i rep**** with my number on monday and still reminded them yesterday that im waiting for the call, but because they dont care they dont worry.</p> <p> </p> <p>good day </p> <p> </p> <p>this is the complaint that i last logged, the last time and i was told by a senior manager that the device is fine and they dont need to replace it. i have since again taken the device back this was on the 25/05/2017 as it had a different problem like it always does and they have had my device for almost 6 weeks without any communication, then they send me an sms yesterday the 05/07/2017 saying </p> <p>dear kgothatso ntshanana,your Hauwei Y6 pro has been recieved at the repair centre and is queued for assessment, your reference number is 3Gm007324 with serial: ********** ********** 6.</p> <p>i find this service to be revolting cause which device am i using currently, and i bought that phone cause i need it, and whats worse is that no one is communicating with me. the number for randburg ackermans doesnt work i have tried calling for tha past two days and its dead quiet ( ********** 715) this number doesnt work i need someone to get back back to me asap, ive never had such bad service from such a big merchant the service is 100% poor. </p> <p> </p> <p> </p> <p>this was my earlier complaint </p> <p> </p> <p>i am not satisfied with the service that i have received from ackermans randburg, i purchased a device from them on the 09 of October 2016 a y6 pro huawei. the device gave me a problem around the second week of November and i took it back to the store as advised by a vodacom agent at Soweto repairs as it is a dual sim, i did that phone came back 6 weeks later then started giving me as charging problem this is now in December when i took it back again. so in a space of 3 months the phone has gone back for repairs twice from purchase and they do not want to give me a new device i dont want that phone its faulty and i must pay for a device that will keep giving me problems all the time.i need someone to assist in this problem asap as im not collecting collecting that device from the store cause i dont want it i want it replaced. i believe that i have not been a problem to you as a service provider before so i expect the same service to be rendered to me.</p> <p> </p> <p>please get back to me soon i need resolution to this problem.</p> <p>Contact Number: ********** 762</p> <p>Ackermans Card Number:</p> <p>ID Number: ********** 061080</p> <p> </p> <p><br /> <br />Jul 6, 2017<br />5 days ago<br />Official business reply:<br />Good day Kgothatso,</p> <p>We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.</p> <p>Kind regards,</p> <p>Ackermans Customer Service</p> <p><br />Jul 7, 2017<br />4 days ago<br />Official business reply:<br />Good day Kgothatso,</p> <p>To date we have not received any response from you.</p> <p> In order for us to assist you with your complaint, we await your response.</p> <p>Kind regards,</p> <p>Ackermans Customer Service</p>