Bad quailty products

Good day

I cannot believe the **** experience and answer I just got from a 2IC: Jo-Anne at your Ottery Branch.

So on the 4th September 2018 I bought a baby carrier. I specifically asked one of the floor assistance how was the quality of this product and he said NO its great the never had any returns.

I literally had the my now 4 month old baby that weight 7kg in it for 15 minutes and it burnted my shoulders because the quality is so poor.

The 2IC informed me that I cannot exchange it because its not in it original packaging, I dont have the slip and clearly someone was using it because of light marks.

When I asked but the quality is bad and its hurting me and the item costed R220, she asked if its broken... she I delibrately break the item to get it exchange or returned ?.

I do have the packaging at home and still looking for the slip but I would like a refund or an exchange for MY MONEY!!!

Also I am trying to contact your Head Office but its seems like NO-ONE works there as I am getting voicemail....

Please do not BS me cz I worked for ACK for 4 years.

Regards

Stacey