Bad n disgusting customer service

On the 13th of march 2020 i made a layby by Ackermans store in promenade mall, a layby or R2000 on clothing for my kids. When i went to pay off my layby yesterday 24 of March 2020, i had to stand there for 2 hours because they told me they are looking for my clothes. After 2 hours of standing and waiting the lady came to me and told me that they can't find my clothes and there's nothing they can do about it. I called the manager, she told me tha same story that if the clothes is not there why can't i do the shopping again and take what ever i need. I was so angry of the time i wasted shopping for nothing and these guys gave a very poor service, i even took my money with out my clothes. No one even apologized for that and show remorse. I never experienced such disgusting customer service, it was my first time.