NK
Ntombi K

1 reviews | Active since May 2021

24 May 2021, 19:16

BAD MANAGER

I m a regular customer at Jabulani Mall. I normally go to Ackermans to buy a few things for my baby boy and in most cases I m one of the last customers at the shop.I was shocked by the way the manager addresses and talks to her staff.

So as I was paying for my items she came out of the door which I think is an office or stock room and she said " Yey nina qedani ngifuna ukuhamba mina ngiye kumtwana wami" OMG I can't believe that there are managers who treat their staff like that. I did not end there I visited Ackermans again I was gobsmacked at the way she responded on the case of a customer who was ****** at her shop. Apparently the customer asked a cashier to ask the manager to review the footage so that she can see what really happened to her bag and the manager responded to the cashier shouting ukuthi " Uthi thina senzeni and ucabanga ukuthi kwenziweni " and the poor customer left without being assisted. From that day I stopped going to that shop mainly because it was clear that the manager doesn't care about what happens to her customers and staff.

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Replies (2)
Ackermans
Ackermans's reply25 May 2021, 09:51
Official
Good day Ntombi,

We sincerely apologise for the service failure you have experienced. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply02 Jun 2021, 13:23
Official
Good day Ntombi, 
 We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service