Bad experience

Hi I am very disappointed with the service I received from Ackermans at Chris Hani mall vosloorus... On the 29.02.2024 I went to pay my account, unfortunately on that day, I forgot my account card as I usually use it when I pay, I then used my ID card to make a payment. I was assisted by Mancoba Mtshali, when He scanned my ID.. Two accounts appeared on the screen, then He made a payment to my old account that is closed instead of the active one... I realized that after He gave me the slip then we called customer care line in the store to request them to transfer the money from old account to the active account... We were asked to scan the ID, proof of payment and a statement and send to them, then phone after five minutes to confirm if they received them....we did a follow up and I was told that it will take 7 working days for my problem to resolved.... After few I started to receive calls that I haven't pay my account, I explained to them my dilemma but still will receive calls and my account was on arrears... I went back to the store and we resent everything but still continued to receive calls that I need to make payment.. I am very hurt and suffered a lot of stress, I had to end up pay those arrears and still my matter is not yet solved.... Ackermans I need my 600 with the interest you promised to pay please.