NJ
Norma J

1 reviews | Active since Dec 2018

21 Dec 2018, 19:27

Bad customer -They Lie to clean their image

After writing here,

I got a quick response from hello peter * I thank you for it.

Then Arkemans sends a sales consultant to tell me that the reason my payment is not updated was because there was no reference number. Lies Lies Lies!

She then tells me I should check Friday next week latest to see if my account has been updated.

What a horrible service. After waiting for 7 days for my account to be updated now I get to add another 4days on that.

Arkemans is biting more than it can chew.

How hard can it be to update my information on your system....

Even one of the your own workers in Greytown told me that your costumer service sucks, you lazy to do your jobs and you always find excuses yo delay a transaction.’

Now, you proving yourselves.

I’m done!

But I am taking this up to consumer regulation officers.

But here is my response to the consultant who basically called for the sake of calling.

* there should be an attachment option. So that we can show the recipient... technology is advanced.

We will not be bul**** by companies and their stuff.

Hi Lucinda, Ackerman’s

Not only are you guys giving me a bad customer service right now but you further choose to lie and misconstrue facts.

I indeed used my card number as a reference as can be seen on the attached image!

0
Replies (2)
Ackermans
Ackermans's reply24 Dec 2018, 10:45
Official
Good day Norma,

We appreciate the time taken to notify us of your dissatisfaction.

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as we would like to contact you regarding your complaint on Hellopeter. 

Kind regards, Ackermans Customer Service 


Ackermans
Ackermans's reply03 Jan 2019, 15:21
Official
 Good day Norma,
 We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

 Kind regards, Ackermans Customer Service