RW
Rosie W
1 reviews | Active since Aug 2019
21 Apr 2021, 12:42
Bad customer sevice at Ackermans
Ackermans Pick n Pay Mall. Goodwood. What horrific customer service I received on Monday morning (19th). I will never go there again. I bought something proceded to the till for payment. The lady saw me and finished what she was doing in the isle while I stood there aimlessly waiting to be helped. When she walked over to the till, she spoke over the intercom for someone to stand at the door. Then she told me "stand here". No hallo or good morning or a thank you. Nothing. And this early on a monday morning.
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Replies (3)0
Replies (3)
Ackermans's replyOfficial
21 Apr 2021, 15:45Good day Rosie,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. She will contact you shortly.
Kind regards,
Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. She will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply21 Apr 2021, 15:45
Official
Good day Rosie,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. She will contact you shortly.
Kind regards,
Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. She will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
28 Apr 2021, 12:50Good day Rosie,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's reply28 Apr 2021, 12:50
Official
Good day Rosie,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Best regards,
RW
Rosie W's updateReviewer Update
29 Jul 2021, 14:28Thank you Ackermans customer service. Indeed I was called back on the same day of publishing this post. I was called back by the store manager (Megan) as well. Nice to see that your customer service is top notch.
RW
Rosie W's update29 Jul 2021, 14:28
Reviewer Update
Thank you Ackermans customer service. Indeed I was called back on the same day of publishing this post. I was called back by the store manager (Megan) as well. Nice to see that your customer service is top notch.