Bad customer services

I did a layby at bopedi complex i send someone to collect my layby my layby was R279 i paid R40 send her today to pay R240 they said they want my id copy and hers but who on earth will still a layby which i only paid R40 n pay R240 arkhamens customer service is very bad i never in my life experience a better customer service at arkhamens bopedi complex i will like to cancel my layby i will buy at jet store or pep my number is *** i wanna no what is it that they will need for me if i send someone to cancel my layby and get my refund i'm tired of Arkhamens and their bad customer service i