Bad Customer Service/Manzini Branch

Ackerman's Swaziland(Manzini Branch) has terrible customer service. I went to the shop to do a lay-bye on Monday 30.04.2018 at around 11.30am,as soon as got to the consultant I mentioned that I would like to do a lay bye and he told me that they were unable to do laybys as they were offline. No one had explained to us waiting at the queue that they are not doing lay byes until they fix the system around 15.30pm.To my understanding the shop supervisor was supposed to come to the queue to alert us instead of waiting for nothing. Since I live far I asked the consultant by the name of Siboniso to calculate for me how much should I pay as a deposit because I wanted to leave my clothes and ask someone to go make the lay be for me later on that day and he tells me to calculate myself using my cellphone. How can a consultant say that to a customer? Are these people even trained to service us customers? Do they know that a customer is their boss? I had stopped going to that shop because of bad customer service but seemingly 10yrs down the line they still have the same ridiculous service. Please go on my Facebook page to see the comments of other customers. On Facebook am ZANDISILE ZANES NCALA. Please assist we cant be going to Ackerman's South Africa because we receive bad service here in Manzini. Please Help.