Bad Customer Service/Communication

Item: Ackermans
Rating: 1
Author: DANIELLE H

I app**** for an account at Ackermans, East Gate on 10/02/18. My documents were scanned, I was given a slip and told that Ackermans would contact me via my mobile number with the outcome of my application.

I followed up on 16/02/18 via email with Tencity and was asked for my details for verification. I emailed my details and received no response.

I sent another email on 13/03/18 regarding the status of my application but no response was received.

If my application was unsuccessful, Ackermans should have communicated this via my mobile phone as their employee had indicated.

I still do not know what the outcome of my application was/is.

Helpful (0)

Replies (2)

Ackermans's replyOfficial

17 May 2018, 15:26

Good day Danielle,

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans's reply17 May 2018, 15:26

Official

Good day Danielle,

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans's replyOfficial

21 May 2018, 11:27

Good day Danielle,

Once again we would like to apologise for the poor service you received regarding your account application. We value your desire to open an account with us and therefore would like to apologise for the poor manner in which this was handled.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans's reply21 May 2018, 11:27

Official

Good day Danielle,

Kind regards,

Ackermans Customer Service

Best regards,

Bad Customer Service/Communication

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