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1 reviews | Active since Jul 2017

30 Jul 2018, 12:24

Bad customer service new account application

Dear Ackermans

I have submitted an online request for a new account application, I sent through my documents first on the 20.07.2018. 23.07.2018 and the 30.07.2018 I then called to follow up and been put on hold for several minutes and no one can provide an answer, on the 27.07.2018 I called and the person said the account was not approved and today i receive an sms saying the account has been provisionally approved with a limit of R6300.00 however i need to send through documents again which I have done

please can someone tell me what is going on? and can this be resolved i have never experienced this kind of delay with any other stores

0
Replies (3)
Ackermans
Ackermans's reply30 Jul 2018, 12:35
Official

Good day Trissan,

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.

Kind regards,

Ackermans Customer Service

's update01 Aug 2018, 09:30
Reviewer Update
Dear Ackermans, Please can you advise on my account status, it has been approved I sent through my Id copy and Bank statement several times when I put this complaint on the 30.07.2018 and received a call from Shenice confirming that it has been escalated to management, and my documents that I sent through was fine and in 24 Hours I would get feedback it has now been more that 24 hours and I call the Ackermans call center and the agents do not have a clue, she advised me now that my account is pending documents What is wrong with this company why is it so hard to do an account application and the agents are so imcompetent
Ackermans
Ackermans's reply01 Aug 2018, 11:02
Official

Good day Trissan,

Once again we would like to apologise for the poor service you received regarding your account application. We value your desire to open an account with us and therefore would like to apologise for the poor manner in which this was handled.

Kind regards,

Ackermans Customer Service