Bad customer Service - how difficult is it to open an account.

Good day,

What a mission to open an account at Ackermans. On the 28 June 2019 my sister and I went to Ackermans because she wanted to open a clothing account at Flora Centre and nothing was working so then we went to Cresta Mall to open an account. The guy that helped us was nice, but he just scanned her payslips and told us that within a week she will receive an SMS with a code and when she does she must come in to collect a card. After a week she contacted customer care only to tell her it's still pending and when she contacted again they referred her to another department. Only for them to tell her she must go back and complete a form.

We went to flora center again 5th of July and they contacted the customer call center while we waited.. The lady at Achermans just said that they will contact her the same day and again nothing happened. How difficult should it be just to open a clothing account??????