Bad customer service from supervisor

Hey good day I was early today by Ackermans Somerset Mall to help my friend she is for a month away from home so she asked me if I can help her she gave me the original slip of the laybye she don't have enough money for the clothes she just want a few items for her kids so I said to her I will help her she didn't want money back all that she wanted was a few clothes so I went to the store so I explained to the cashier I wanted to cancel the laybye and want a few stuff it's my friends laybye than she said to me she can't help me like that but she called the supervisor for override so she explained to him than he said.. jireeee viwat doen I mens dit... it's that how a supervisor talks to the customers or is it only certain customers that's also working in retail... Hilton the supervisor didn't even greet me he have an attitude that stinks.. I am a regular customer and this is the first time that he had an attitude is it because I cancel my Layne and redo it... I also went to the manager Anton to explain but than I saw Hilton already run to Anton and explain what he thinks is right... so my friend kids must now be without that clothes and it's so unfair I didn't want the money only I few items very bad service...