BAD CUSTOMER SERVICE FFROM THEMBI JUBILEE MALL

On the 3rd/4th of March, I bought items at Ackerman's Kopanong Centre in Hammanskraal. The censormatic tag was not removed on one of the item I bought, which I was supposed to wear the following day to an even. The following Monday, I went to Ackerman's Jubilee Mall to get the tag removed, but I had lost a slip as someone in my family re-used the plastic bag, with the till slip inside. Unfortunately, the store Manager named Thembi and her assistant refused to remove the tag, saying the want a till slip which I didn't have, and I explained to them that I HAD LOST IT. I asked the store manager to call customer service, and she refused telling me that customer service is closed. I took my phone, phoned customer service and spoke to a consultant named Zandile, who tried her level best to assist me by checking my purchase from her side. She tried to speak to Thembi the store manager but she refused. She insisted on saying its against their company policy to assist me when I don't have a slip, I then requested that she at least phone Ackerman's Kopanong to confirm my purchase as I still have my A-Plus card with, she still refused and said I must go back to where I bought the items as they don't work together. I was shocked as she blatantly refused with a straight face and apologizing like she was doing me a favor and offering good service. Zandile, the customer service consultant promised to call me back on Monday, but she never did. On the 8th of March i send my query to Ackerman's Instagram account, I was asked to DM my details and that they will get back to me. To this day, I have received nothing from Ackerman's and their consultant and whoever runs their Instagram page.I feel like Zandile tried her best to assist but she failed because whoever runs ackermans is not willing to go an extra mile for their customers,regardless of their frustrations.

i had to call a person who used the plastic bag to please search for a slip inside and send it to me,that was the only time i was assisted and Kopanong.

other than that,Ackermans treats their customers like trash,Thembi at Jubilee Mall Hammanskraal is a lier who doesnt care and takes advantage of her customers thinking that after they refuse to help us, we will have no where else to go. Necessary steps should be taken against Thembi as she is *********** and does not deserve to be a manager, she does not have problem solving skills and it is very clear that she looks down on her customers, I hate to say this but had it been a customer of a different skin color, they would have been assisted. Ackerman's staff members really treat customers bad and in an unprofessional way. Their queues are long and their are slow,i can say a lot of things about Ackermans but one thing for sure is that, staff and management attitude will never change. Gone are the days when we used to enjoy shopping in store where you would find good customer service, from the door(security guards with bad attitude),to the sales floor where instead of assisting with your purchases, the guard if you are not *****ing, to the fitting room where you will find no one and to the cashiers and managers who are selfish and rude.

I want to payoff my account and close it and never ever buy from Ackerman's again.

Gloria M