Bad customer service

My sister and I were at Jabulani Mall on Saturday the 6th of Feb . We had our handbag which contained our personal belongings in the baby's pram . I went to stand in the queue whilst my sister with the pram was looking for the item which we actually came for at the store . We do not know how the hand bag was ****** and the store advised that only Head office can be able to help with the store video footage and the lady with the bob cut blond weave took out the number from the register till roll and gave it to us to call. Today I called Head office and select option 1 and I related my story and the consultant advised me she had verified with her superior that Jabulani is the one that is supposed to help us we need to contact the centre management of which I did and centre management therefore advised me that they can only be able to help with the malls footage Ackermans is responsible for their own footage. My sister's bank car got used **********ly but Ackermans refused to help us to get footage as to what actually transpired.