VM
Velmah M

1 reviews | Active since Sept 2018

27 Sept 2018, 19:12

Bad Customer service ever in my life

I believe Ackerman’s is a high profile and respected business. A brand my great grand parents trusted .. and we also grow to love and respect I believe you hire staff that portrays the brand .. but my experience today wasn’t as pleasant as I expected it to be I was sweared on by a Lady called Yvette at Ackerman’s Ilanga Mall in Nelspruit infront of my fellow customers she disrespected me in a way that I can never forget . Please try and Fix Ackerman’s Ilanga mall staff before Yvette violates other customers .when we go shopping we expect a respectful response from staff members..

0
Replies (3)
Ackermans
Ackermans's reply28 Sept 2018, 08:39
Official

Good day Velmah,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply02 Oct 2018, 11:09
Official

Good day Velmah,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

VM
Velmah M's update02 Oct 2018, 11:26
Reviewer Update
I appreciate your prompt response to my complaint I can confirm that your Divisional Sales manager was in contact with me last week Friday regarding the matter... i am glad you didn’t take the matter laying down I appreciate that....