Hellopeter
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JK
Juanita K

1 reviews | Active since Mar 2018

28 Mar 2018, 14:43

BAD CUSTOMER SERVICE EVER

They have issued a card to a ********* last year October 2017 and we are still struggling for them so solve this matter. if they go and look at the signature and the video footage they will see it is not me or my husband.

0
Replies (7)
Ackermans
Ackermans's reply28 Mar 2018, 16:16
Official

Good day Juanita,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply05 Apr 2018, 10:33
Official

Good day Juanita,

To date we have not received any response from you.

In order for us to assist you with your complaint, we await your response.

Kind regards,

Ackermans Customer Service

Best regards,

JK
Juanita K's update09 Apr 2018, 14:52
Reviewer Update
good day i have received an email from ackermans where i have gave my husbands number but you should also have it on your system.
Ackermans
Ackermans's reply10 Apr 2018, 08:25
Official

Good day Juanita,

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.

Kind regards,

Ackermans Customer Service

Best regards,

JK
Juanita K's update10 Apr 2018, 12:01
Reviewer Update
How much time do you need because this matter was reported October 2017 and we are in April 2018. According to our records we do not owe Ackermans anything anymore so please close this account and send the confirmation before the end of this week.
Ackermans
Ackermans's reply13 Apr 2018, 08:09
Official

Good day Juanita,

To date we have not received any response from you.

In order for us to assist you with your complaint, we await your response.

Kind regards,

Ackermans Customer Service

Best regards,

JK
Juanita K's update17 Apr 2018, 15:24
Reviewer Update
Good day Thanks for sorting out the dispute. How can you send a letter that states that the balance on the account is 0.00 and then yesterday you send a statement with interest and monthly cost. This account is suppose to be closed. Please close this account. ***