Bad Customer Service

Last year november i made a contact to ackermans/tenacity financial that i would like to close my ackermans account and they sent me a settlement amount of R1352 of which i paid and sent proof.

after that there was not contact at all between me and them even the statements till late january i started getting this smses saying i have to activate my account of which i didnt. then early this month i get a statement showing me i have to pay my monthly contribution of almost R500 of which i dont understand.

i tried talking to whatsapp agent but that didnt help as im always asked same questions from one agent to another but there is no progress at all. ive been to hell and back with this account and i dont need it at all, i have fully paid and have sent the proof>

i dont want anything to do with ackermans account please help me.