Bad customer service, disgusting communication

Hi, i am so disgusted with the level of service the ackermans has shown. My mother tried to open an account with ackermans on the 29th August 2019 and was given a form for her employer to fill in she then took the form and return it back to the store on the 30 August 2019. We gave a week and didn't hear anything from them, i then called on behalf of her mother to follow up then thy said they will get back to us on 6th September 2019 and i didn't hear anything from them, i then called and asked for a manager they let me speak to a team leader called (Maweto). i have then being communicating to him but still to my surprise till today we haven't been assist which is the 21st September 2019. when i called Maweto he told me they cant get hold of the employer to my surprise it took the 2 weeks call and find the employer because all along when i'm phoning they should have told me they cant get hold of the employer. i need to be the one calling i with my airtime to ask for feedback and he would say he will call and he doesn't call my mother. i am so tried of calling because they will keep asking me whats going on then i have to explain myself a million times, SHAME OF THE CALL CENTER AND ACKERMANS AS A LARGE. THEY HAVE NO PROFESSIONALIZATION AT ALL