BAD CUSTOMER SERVICE

Very disappointed with Ackermans in Phumulani Mall based in Tembisa. I opened a card with Ackermans store due to the fact that i have a new born baby. The account is suppose to fulfil my needs. As a full time working mom who also works for retail who knows customer service as well as client Experience i am disappointed by the attitude that was given to my mother as I gave her the card to go buy my child's necessities as I knowck off late. Instead of polity explaining to my kom that they need the card holder they gave her a bad attitude a lady who speaks sepedi, whom i overheard her over the phone when my mom called. The lady was soooo rude didnt even want to hear what i needed to say . As of Tomorrow I need to see the Store Manager as such behaviours need to be rectified, proper customer service training should be implemented. People have a tendency of applying for jobs and contracdict with them selves during interviews and deliver nonsensical behaviors when employed . I will not tolerate disrespect from an employee as much as i am employed in retail i would never render such services to my clients. I DEMAND PROPER CLARIFICATION AND A DRAFTED APOLOGY AS WELL AS A VERBAL APOLOGY FROM THE LADY WHO GAVE US THAT ATTITUDE WHO THROWED MY MOM WITH MY CARD WITHOUT PROVIDING CLEAR CLARITY AS IF WE DONT PAY THIS ACCOUNTS. I DONT NOT SEE MY SELF WORKING WITH PEOPLE LIKE THIS.