CR
Constance R

1 reviews | Active since Apr 2022

09 Apr 2022, 21:05

Bad Customer Service

Earlier today, I went to Ackermans at Kagiso Mall, I wanted to purchase a cellphone and the one I wanted was R1699 which was a Samsung Ao3 Core.. When I went to the till, it was R2, 399. I told the lady that the display said a lower price and I demanded it at that price, she said it was a mistake and said I can even go report her but she wasn't going to give me at that price, what made me angry was her rudeness and didn't even apologize for their mistake. Her name was Malebo the store Manager. I wouldn't advise shopping at Ackermans Kagiso Mall because from Management there's lack of customer service.

0
Replies (2)
Ackermans
Ackermans's reply11 Apr 2022, 12:15
Official
Good day Constance ,

We sincerely apologise for the service failure you have experienced.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.

Kind regards, 
Ackermans Customer Service
Ackermans
Ackermans's reply22 Apr 2022, 14:53
Official
Good day Constance,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, 

Ackermans Customer Service