Bad customer service

Item: Ackermans
Rating: 1
Author: Selinah R

I went to pay my layby at arkhamens mams mall today, i paid for my layby and i was paying some staff also. When i leave i forgot about my layby because the cashier who was helping me said they going to fetch it, i left without my layby. I need my layby i tried calling them but know answer. The cashie who was helping me is Veronica Sibande

Helpful (0)

Replies (2)

Ackermans's replyOfficial

05 Jan 2022, 12:25

Good day Selinah,

We sincerely apologise for the service failure you have experienced.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.

Kind regards, Ackermans Customer Service

Ackermans's reply05 Jan 2022, 12:25

Official

Ackermans's replyOfficial

12 Jan 2022, 12:39

Good day Selinah,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards,
Ackermans Customer Service

Ackermans's reply12 Jan 2022, 12:39

Official