TC
THABSILE C

1 reviews | Active since Feb 2016

29 Feb 2016, 10:29

BAD CUSTOMER SERVICE BY SANELE

I WAS BUYING A CELL PHONE THE AT KWAMNYANDU ARKAMANS, A GUY BY THE NAME OF SANELE GAVE ME A BAD AND SCARY ATTITUDE FROM THE TIME I ASKED HIM ABOUT THE CELL PHONE PRICES...HE RESPONDED WITH AN ATTITUDE AS IF I WAS BOTHERING HIM..A LADY CAME TO ASSIST ME AND SHE GAVE ME THE PHONE, AS I WAS WAITING TO PAY,SANELE WAS ON THE TILL HE STOOD THERE TAKING HIS OWN TIME WHILE TALKING TO HIS FRIENDS AND LAUGHING INSTEAD. HE WAS SLOWLY FILLING UP THE FORMS WHILE DOING DAT HE ATTENDED THE NEXT CUSTOMER WITHOUT ASKING ME, AS I WAS THE FIRST..WHEN ASKED WHY IS HE DOING THAT? HE JUST GAVE ME AN ATTITUDE AND TOLD ME \NANTI IBHADI LAM\" HE THREW THE PAPER WORK AT ME AND ASKED ME TO FILL IT UP..I WAS ANGRY AND DISAPOINTED I ENDED UP LEAVING THE SHOP WITHOUT THE CELLPHONE"

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Replies (1)
Ackermans
Ackermans's reply03 Mar 2016, 08:29
Official
Hello VICOKAMA***E,

We sincerely apologise for the service failure you have experienced.

We have escalated your query to a Divisional Sales Manager who will be in touch with you shortly.

Kind regards,
Ackermans Customer Service