Bad customer service

My Ackermans account was handed over to vericred when I wanted to settle it in July 2023, I called Vericred and I was told that the account was sent back to Ackermans. I called Ackermans contact center and spoke to three different agents who sent me from pillar to post until I was sent to debt review department.

I spoke to a gentleman who was able to view my account and confirmed that it was sent back to them, we then spoke about the settlement and he was able to confirm that there is a 10% discount on the settlement amount and I was advised to go pay it inside the store to ease up the process of which I did on the 21July 2023 but little did I know that this is beginning of bad customer service experience.

I was told that they send settled account every last day of the month then it will update on my credit profile, I called in August because the account shows on my credit profile that it was not settled and the discount amount was still showing as owed on the account. I called in I was told to wait again for month end August for the account be sent in bulk which is the same information I was told in July. One gentleman promised to escalate this on my behalf because of the discount amount still showing that I owe it.

Today I spoke to Jennifer because my account was now handed over to Nimble group the lady refused to do her job and kept on placing me on hold for nothing, I called Nimble group and they confirmed that the account is handed over to them. How is the account handed over when I settled it on the 21 July 2023? I spoke to Sinethemba Nqaku from debt review department the lady was so rude and spoke over me and all I wanted was clarity as to why the account is now sent to Nimble group. She was not professional and shouting at me as if I'm her child instead of clarify why my account is handed over while I settled it and while asking her she kept on asking me if there is anything else and using that to be sarcastic. Till now I don't know what is happening with my settled account.