Bad customer service

Good day Ma'am/Sir

I would like to remain anonymous. I went to Ackermans Mohlakeng for an exchange but unfortunately I couldn't find the right items to exchange for. I then asked for a refund on a gift card since my mom lost her slip. I was told by Bheki the manager that he won't be able to assist as I don't have a slip. I asked him why is that because the gift card can also buy at ackermans. He gave me an attitude, he didn't want to talk to me anymore, telling me that he's not a slave when I ask him to escalate the matter as I couldn't understand his reasons. He even told me that the only way he'll help is when I exchange, which is I would have if I found the right items. He even further say I can even report him. The only person who tried to help was her second incharge but unfortunately Bheki had to authorize. I'm not happy with the managers attitude at Umphakathi.

Regards Anonymous