BAD CUSTOMER SERVICE AT MAPHUMULO ACKERMANS STORE BY CEBISILE

My Name is Nonhlakanipho Thandeka Mbatha , am an old customer of Ackermans on the 18 October 2023 I went to Ackermans store in Maphumulo KZN 4470, to buy Telkom pocket router brand is Mobicel IMEI NO : *** , everything went well I was happy .

A month later my router started giving me network problems until I decided to take it back to the shop . On the 25th of November 2023 I took my router back to the shop the lady that deals with phones assisted me , I think her name is Cebisile , firstly she was not happy that I am bringing this problem to her , she kept saying she does not know what to do as this never happened before and it is impossible that it is a router that is having problems maybe it is me who does not have Data or do not know how to operate it I then asked her to insert her sim card into the router and see if it is going to work , she did that and the router was still red on the network icon still did not work . I then asked her to call any other big store and check with them if they ever experienced such complain or problem , the person on the phone said yes all she need to do is to book the router to whom ever that will fix it .

I was given attached slip since my original slip was taken by the store which is fine I understood .and I was advised that the router will take maybe a week or two but the actual turn around time is a Month and I will receive a call once it is back .

on the 18 or 19 December I went to the store just to check I was lucky to find Cebisile the lady that assisted me , she told me my router is not back as yet , I understood especially since the month was not over yet .

27 December 2023 went back to the store again to check , Cebisile is on leave store manager Ms Asanda assisted me , she also advised me taht my router is not back they will call me once it is back , then I asked her to please do a follow up with that Company so I will have an idea when can I expect it , only then she took my slip to go check on the system or register I think , she then told me that she will have to send an email since there is no phones communication between them and this company which I assumed is Mobicel .

less than an hour she called me advising me my router never left the store it has been with them since the day I left it in November 2023, she does not know why is this since Cebisile is on leave she does not have answers .

I am very unhappy about this whole thing Can I please be assisted.

ALL I NEED IS A WORKING ROUTER

your kindly assistance will be greatly appreciated