BAD CUSTOMER SERVICE AND FALS ADVERTISING OF THE PREMIO BRAND

Me and my wife bought 2 PREMIO X91 cell phones At Ackermans George western cape The phone's costed R1599 each Total of R3200 for both On 20/05/2023 Thought money well spent Only to find out it's the worst spent On 24/05/2023 myself and my wife went back to Ackermans to complain about the phone's That's still in the 7 days guarantee A staff member assisted We told him that the phone's are getting exsteamly hot it freezes it reboots during calls Getting hot and Reboots while on charge We also told him that we need the phone's as we are using it for business The guy went to the manager and returned saying that the store manager said we must call the customer service number on the slip they will assist We called all over but got no help just getting more numbers to call already spending more than R200 on airme Eventually my wife's spoke to the supplier A lady Samantha Saying we must speak to the store manager He will assist so on the 13/06/2023 We went back to the store asking to see the store manager again he we're not at work so we spoke to the assistant manager we again explained The problem and that we were in store on the 24/05/2023 and got sent away to chase my own tail driving out almost R2000 diesel up and down During the up and down my phones bottom part of the screen totally stopped working Telling the assistant manager that we can't be without phone's as it's our main source of income using it for work The assistant manager went to call someone and said the phone's need's to go in for repairs and it's a 3 weeks waiting process Were it wasn't our fault to be out of the 7 days guarantee I don't want the phone back I want a refund or replacement phones of same value PREMIO is the biggest s**** on earth and a waist of money 1.the cameras is taking bad fotos At night it's worse you can't make out of what you took a picture of for a phone that's supposed to have a Triple lens camera the engineering or designer must get fired coz it's not doing what's it advising 2.it reboot while on a phone call And placed on charge its over heating when charging or used for longer than 20min 3.the call speaker is so soft you can hardly hear even when putting loudspeaker on its still soft 4 on WhatsApp the voice notes are jamming and freezing 5.the phone will freez then switch off and struggle to turn on again I don't think it's fair for the phone's to be sent for repairs and must wait for 3weeks Were we could have been refunded or replaced with other phones of the same value Just because someone did not do they're job like they were supposed to A brand new phone not even a month old and all ready in for repairs EXSTEAMLY POOR QUALITY THE PREMIO BRAND MUST BE REMOVED