BAD CUSTOMER SERVICE- ACKERMANS BOULDERS- SENZI BEMBE

i bought my daughter school white sneakers at Ackermans Haartebees The Village Mall Magalies Boulevard and it was only one size ( size 1) i took it in sense in case they dont fit her i will go and exchange the size, unfortunately they didn't fit her. as i reside in Johannesburg North i went to check the sizes at Balfour park and Greenstone to no success, i then decided to go to Boulders Mall where a gentleman by the name of SENZI BEMBE at the store entrance ( to me thought he was the security guard) by funny as i requested to speak to the Manager he said he is the manager, according to him one right foot side has been worn and i explain to him that was the only size i found at Hartebees and its not possible for a child to only wear only 1 shoe and make it too dirty for the shoe to be exchanged- thats factual. my fact is one shoe size at the store its possible that other customers did fit their kids as well and might be the root cause of the dirtyness of the shoe, the reason why i bought them it was only one size.

i asked the gentleman who he report to he said he reports to Gloria Maphasa who is currently on leave and no one is standing in for her, he said i rather sell the shoes and come back to buy another pair, if he refused to take the one fairly dirty shoe who will buy them that was the question i asked him then he said i must make a plan he want to help other customers