BAD CUSTOMER SERVICE

Hi, I'm Phumzile I would like to lay a complaint on one of your till operators at Alexandra Plaza a shop next to CB Stores . I was at your branch in the afternoon wanting to return an item that had a hole from your store I went to one of your till operators by the name of Phushu she was in her casual clothing on till number one with a Temporaral name badge. Instead of her advising me on the proper refund procedure she just shouts out that I need to present my card to her even if I wanted to refund. My main complain about her is that she refused to help me without my card and that she was shouting at me. As a customer service supervisor I'm highly disappointed with your service it's the poorest it was like I was at shop rite where people don't care about customers. What's even worse about this is that while she was serving a customer she shouted to one of her colleagues who I'm happy she ignored that I said she has attitude of which it's true she does. I thought customers came first when it comes to service but clearly it shows that your staff isn't trained properly when it comes to honoring customers. Hope I'll be hearing from you regarding this it's disturbing to me to be treated like my money doesn't matter. I'M REALLY DISSATISFIED WITH HOW WE ARE BEING TREATED IN YOUR BUSINESS IF THAT GIRL WAS WORKING IN THE COMPANY I WORK FOR SHE WOULD HAVE BEEN SHOWN THE DOOR.